1. Who We Are

For any data protection inquiries, contact us at enquiries@cloversupportgroup.co.uk.

2. What Information We Collect

Personal Data You Provide:

• Name, email address, phone number, and information submitted through our contact forms or service inquiries
• Assessment booking information and care requirements
• Career application details and CV information

Automatically Collected Data:

• IP address, browser type, device data, site usage patterns (via cookies and analytics, where consented)

Sensitive Data:

We do not intentionally collect sensitive health data via our website. Any sensitive information you share will be handled securely and confidentially in accordance with care industry standards.

3. How We Use Your Data

We use your data to:

• Respond to inquiries and service requests
• Manage appointments, assessments, and care consultations
• Process career applications and recruitment
• Handle complaints and feedback appropriately
• Analyze website performance (only with consented analytics cookies)
• Comply with care industry regulations and legal obligations

4. Legal Basis for Processing

Our data processing complies with UK GDPR and is based on:

• Consent – For cookies and optional communications
• Contractual necessity – To respond to your service inquiries and provide care services
• Legal obligations – For compliance with care regulations and statutory requirements
• Legitimate interest – For secure, functional website operation and service improvement

5. Data Sharing

We do not sell or rent your data. We may share data with:

• Hosting providers and analytics services (under strict confidentiality agreements)
• Care regulatory bodies (CQC) when required for compliance
• Authorities if legally required
• Partner healthcare providers when necessary for care coordination (with your consent)

6. Data Security & Storage

Your data is stored securely using encryption and security best practices. Our servers are hosted within the UK or EU. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data.

7. Data Retention

We keep your data only as long as necessary:

• Contact form submissions: Generally deleted after 12 months
• Assessment and care records: Retained in accordance with care industry regulations
• Career applications: Held for 6 months unless otherwise agreed
• Complaints records: Maintained as required by regulatory standards

8. Your Rights Under UK GDPR

You have the right to:

• Access your data
• Request corrections
• Request deletion
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

To exercise your rights, contact enquiries@cloversupportgroup.co.uk.

9. Cookies

We use cookies to improve your experience. For full details, see our Cookie Policy below.

10. Third-Party Links

We are not responsible for external sites linked on our website. Please review their privacy policies independently.

11. Updates

We may update this policy periodically. Please review this page regularly for any changes.