Terms & Conditions

1. Introduction

Welcome to Clover Support Group. By using our website and services, you agree to these terms. If you do not agree, please do not use our services.

2. Use of Our Services

• Services are for personal, non-commercial use only
• Do not misuse or attempt to harm our website or systems
• Content is for general information, not medical advice
• Professional care assessments are required before service provision

3. Service Agreements

Care Services

• All care services are subject to formal assessment and care planning
• Service agreements will be provided in writing before care commences
• Changes to care plans require mutual agreement and documentation
• Emergency procedures and contact information will be provided

Quality Assurance

• All services comply with CQC regulations and standards
• Regular reviews and assessments ensure ongoing quality
• Feedback and complaints procedures are available to all service users

4. Fees and Payment

• Service fees are agreed in writing before care commences
• Payment terms and methods will be clearly outlined
• Local authority funded services follow statutory guidelines
• Private pay arrangements include clear fee structures

5. Cancellation Policy

• Service changes require 24 hours' notice where possible
• Emergency cancellations will be accommodated
• Planned service termination requires 14 days' written notice
• Safeguarding concerns may require immediate service changes

6. Intellectual Property

All website content is owned by Clover Support Group unless otherwise stated. Do not copy or reproduce without permission.

7. Limitation of Liability

We are not liable for:

• Losses from using this website
• Reliance on information provided here without professional consultation
• Third-party content or services linked from our website

Note: This limitation does not affect our liability for care services provided, which are covered under separate service agreements and professional indemnity insurance.

8. Data Protection

Personal data handling is governed by our Privacy Policy. We comply with UK GDPR and Data Protection Act 2018 requirements.

9. Changes to Terms

We may update these terms periodically. Continued use of our website and services means you accept the new terms. Significant changes will be communicated directly to service users.

10. Contact Information

11. Governing Law

These terms are governed by English law and subject to the jurisdiction of English courts.